MaxContact Australia – Better By Design

Imagine… full visibility…

· How many calls are your agents making per hour?

· What is the total revenue, per agent, per campaign, per hour?

· Which script obtains better results?

· Access to full recordings and reporting for every transaction, through every communication channel?

Just some of the benefits MaxContact clients are accessing.

MaxContact’s contact centre solution will facilitate your needs and enable you to reach more donors, more often via voice, email, live chat or SMS. Contact the right people at the right time. As a converged solution you’ll be able to follow the donor journey, with full view of all interactions, to better understand your processes and where they can be adapted.

We have experience of working with Australian fundraising call centres ranging from 6 seats to 100+ seats. Our team strive to understand your process requirements so that our solution can be tailored to suit your specific needs.

We can assist you by providing;

· A cloud contact centre solution featuring; an advanced dialler, simplified inbound call strategies, scripting, web chat, email and SMS all from the same platform.

· API’s to prioritise hot leads from form submissions.

· Custom Data Fetching.

· Unlimited reports, dashboards and wallboards to provide granular insights on your campaigns. – Discover how we can help exceed your goals.