You have the fundraising strategy.
We have the people, processes and resources to make it happen.
We work with established not-for-profit organisations who understand the positive impact that ethical telemarketing can have on their telephone fundraising strategy.
Our core service is to provide ethical telemarketing fundraising exclusively to NFP’s. This incorporates a philosophy that values:
Supporter Lifetime Value
Your supporters are your most valuable asset. With this in mind, the Thomas Direct sales approach is to maintain and improve the relationship, before anything else. Recurring sales are far more valuable than “one-offs”.
Respecting your customers
Charities are legally exempt from the Australian Do Not Call register. However, we believe your NFP’s reputation is far more valuable than making a pressured, quick sale. Therefore, our policy is to respect people’s request for no further calls and to advise the charity involved to remove them from their in-house call list.
The Right Blend of Technology & People
At Thomas Direct we believe in using the right blend of technology and people to deliver successful standalone or fully integrated campaigns. We implement predictive and progressive dialling strategies with inbound and outbound call training.
We adhere to the telemarketing standards of ADMA, ACMA, FIA and Aus Contact Association.
Hourly Rates, No Commissions
Paying staff commissions often drives undesirable, short-term behaviour. This not only affects your NFP’s reputation – it neglects the focus on relationship selling and the lifetime value of a happy supporter. Your NFP simply pays for the hours worked. We’ve found this works incredibly well for us, our staff and of course – our clients and their supporters.
Why not try us?
If you’re considering telemarketing, then the best way to find out if we’re the right fit for you is to call 07 5588 2888 or click below to book your discovery call and get a quote.
0401 990 025