Smart Health Australia

For over 20 years, Smart Health Australia has been providing outbound tele-fundraising services with one clear mission – through ethical fundraising practices our goal is to cultivate, grow and enhance donor relations and revenue potential for our charity partners

Working exclusively with ‘for purpose’ organisations in the charity sector, Smart Health Australia has built many long-lasting relationships and achieved striking success in the acquisition of new donors, retention and upgrading support from existing donors and the development of leading regular giving campaigns.

Our priority is to ensure all donors have an exceptional donor experience with our team of empathic and passionate fundraisers.  Everybody likes to feel valued and appreciated and through meaningful conversations, our heart-felt approach ensures donors know how much their contribution is valued.  

We offer reputable and ethical employment conditions, which in turn have allowed the growth of a highly skilled, compassionate and effective call centre and fundraising team, equipped to expertly handle any customised and/or mainstream campaign.

From the development of scripts and correspondence, to the analysis of databases, processing of donations and thanking and receipting donors, we provide a comprehensive service and consultation from the preliminary development of a campaign, through to completion.

At the beginning of every campaign we establish the charities goals and objectives which are aligned with the organisation’s mission, values and campaign targets.  Our strategic recommendations are made to help facilitate these objectives and based on years of experience in analysing data and tracking the trends. 

Continued reporting and communication are provided throughout the execution of any campaign via a dedicated Account Manager and assurance is guaranteed that our experienced staff will deliver the very best results the current market can deliver.

Our professional fundraising services include:

  • Donor Acquisition / Cold Calls
  • RG Conversion / Declines / Upgrades / Reactivation
  • Lapsed Reactivation
  • Renewal & Single Gift Campaigns
  • DM / Raffle / Event Conversion Campaigns
  • Online & Survey Lead Conversion
  • Major & High Value Campaigns
  • Donor Welcome & Thank you calls 
  • Bequest Calls
  • Peer to Peer Campaigns

Smart Health Australia are also able to assist with the following turn-key services:

  • Strategic Campaign Planning & Recommendations
  • Data Purchasing / List Broker Management
  • Daily & Weekly Reporting
  • Data Cleaning & Hygiene & Sensis Washing
  • Daily Donation Processing – TM & DM donations
  • Script & Donor Communication Creation
  • Database Segmentation & Donor Analysis
  • Donor Receipting & End of FY RG Donor Receipting
  • Charity Gift Line Management

We’d love to help you start exceeding your tele-fundraising goals.  Our team are ready to answer any questions you might have and discuss the next steps, so please don’t hesitate to get in touch today.

Contact:               Samantha Burn


Address:              Suite 1, 469 – 479 Glenhuntly Road, Elsternwick VIC 3185

Phone:                 03 8554 6100