Pareto Phone PTY LTD

Established in 2005, Pareto Phone is a leading tele-fundraising contact centre in Australia focussed on call quality, integrity, industry compliance, service delivery and innovation and we exist to make the world a better place, helping as many beneficiaries as possible.  We are focussed on delivering exceptional results to create sustainable fundraising income via the telephone on behalf of our charity partners. 

Using a data driven approach, we contact the right people at the right time to deliver the best financial outcome.  Our highly trained fundraisers create memorable and long-lasting connections with our charities’ supporters, and this is supported by best-in-class technology, reporting and a highly experienced team who drive continuous improvement.

Pareto Phone has offices situated in Fortitude Valley and Caloundra in QLD and the entire team also has the ability to work at home effectively, encouraging flexibility for the team and ensuring business performance is consistently achieved.

We offer a range of telemarketing services, including:

  • Regular Giving Conversion
    • Leads – Digital, Online, Inhouse (Active/Lapsed)
    • Event and Cash Supporters
  • Regular Giving Upgrade
  • Regular Giving Reactivation
  • Regular Giving Declines
  • Welcome and Verification Calling
  • Thank You Calling
  • Giving Day Cash Calling
  • Peer to Peer Event Fundraising Support Calling
  • Bequest Calling

We also offer a range of supporting services, including:

  • Client Monitoring Live Calls
  • PCI-DSS Compliance
  • Post Call Surveys
  • Instant Payment & Tokenisation
  • RG Attrition Reporting
  • Deep Dive analytics
  • API Data Transfers
  • Address Validation
  • Tele-append
  • Call Recordings
  • Mail, Email & SMS Fulfilment, including instant email and SMS
  • SMS Engagement Journeys
  • Welcome Videos

Added value Bequests, Gift in Wills and Legacy conversations from Pareto Phone

Bequest, bequest, bequests – the future is in bequests! Imagine if after ever fundraising conversation, you were asked if you would like to receive more information or to have a conversation about leaving a Gift In Will, well good news those friendly folk at Pareto Phone have developed a simple and highly effective approach to acquire Gift in Will leads for free, yep added value / free.

We attach Post Call Survey to calls, via an automated system which asks two questions.

  1. Would you be interested in receiving or discussing a Gift in Will? Yes / No. Clients are receiving impressive leads (subject to campaign scale, between 5-30 leads per week) as the starting point of a GiW cycle. The leads at this stage are not qualified however as a free added value service starting point – strong ROI.
  2. How satisfied are you with the fundraiser you spoke with? Results see an impressive 4.6/5 since commencing in July – we believe that’s strong advocacy for your charity and a direct correlation with high performance at Pareto Phone.

Future phases of the survey calls will see adaptions of the questions, but let’s keep it simple for now.

If you want to talk to us about any telemarketing opportunities including bequests, then please reach out to:

Duncan Graham, Chief Executive Officer

Phone: 0429 517 625