Advanced Management of Outsourced F2F Fundraising (Part II)

Course Overview

Part I Successfully Managing Outsourced F2F Fundraising – Basics – October 2022

Part II Advanced Management of Outsourced F2F Fundraising – Advanced

Part II has been postponed***

Many charities have an established F2F programme that is doing okay. But as F2F represents such a large investment for many charities how is it that the channel is often overlooked for peak professional training and development? This course begins to address that long-standing state and provides an opportunity for experienced practitioners to take things to the next level. This course will challenge the status quo within your programme by scrutinising each part of the acquisition process and asking, “how can this be done to maximise ROI?”. From contracts to compliance, collateral to closing. From product training to a pipeline of innovations for the future, at the end of this course you will have a re-invigorated channel and a road map for its future success.

Who is this course for?

Charity staff who manage or support their charities f2F channel and have between 18 months and 3 years’ experience, or fundraisers managers who are considering re-starting a F2F programme but need confidence, encouragement and re-inspiring.

Learning Outcomes

By the end of the day you will:

  • Know the key aspects for donor facing collateral
  • Understand the need for complementary fundraisers collateral
  • Be able to apply principles that will inspire your fundraisers performance and loyalty
  • Have an exciting plan for the future of F2F within your charity

Dates and Time

9:00am – 5:00pm AEST

In class – NSW only

This course has been postponed***


Member $520
Non member $675

Gold FIA Code Compliant logo

FIA Code
This course relates to the following aspects of the FIA Code of Conduct:

FIA Code 6.0 Conduct in Supplier Relationships


Full participation in Successfully Managing Outsourced F2F Fundraising is applicable for up to 7.0 continuing education points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.

Mark Anscombe
Senior Manager
Donor Acquisition

Mark Anscombe (WWF) has been Face-to-Face Fundraising Manager at WWF for the last 6 years where he is responsible for the full end to end donor acquisition program. Having managed the recruitment of over 50,000 regular givers, he has a series of unique perspectives on what he calls “fundraiser-centric” approaches, whereby the fundraiser’s connection and development is the focus of attention. Mark has personally signed up over 500 donors in the field in the UK and Australia, and even made sign ups while on secondments in Thailand and Greece! Mark was the recipient of WWF’s 2017 CEO’s Innovation Award, and in 2019 Mark was the recipient of the Hero Skillshare Speaker Award for his inspiring sessions at WWF’s Global Development Centre Face to Face Conference. In addition to working for WWF he also co-chairs the F2F User Group, works closely with the PFRA, manages their LinkedIn group, and promotes a free mystery shopper scheme.

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