How to Manage an Outsourced Fundraising Program

Course Overview

Acquiring donors via face-to-face fundraising (F2F) is an expensive undertaking for any charity. When it is well managed, the potential rewards make the investment more than worthwhile; however, there are many pitfalls along the way, and there is no instruction manual on how to avoid them.

In this course you will discover the principles and tactics of managing an outsourced fundraising program; learn the ‘agency investment strategy which includes the tools to calculate how your budget matches your organisation’s donor acquisition and retention aspirations; how to create and follow simple strategies, and how to communicate those strategies to your senior management and the board. You will discuss the merits of tactics such as front loading, back loading and multiple suppliers, and how to ensure you have a choice of suppliers to choose from as well as contracts that are fit for purpose.

Table of prices. For members, the tutor-led online course is $490 and $415 for the early bird special. For non-members, the tutor-led online course is $590 and the early bird rate is $555.

To register now, contact training@fia.org.au

CFRE Logo

Full participation in How to Manage an Outsourced Fundraising Program is applicable for up to 7.5 continuing education points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.


Mark Anscombe
Senior Manager Donor Acquisition
World Wide Fund for Nature Australia (WWF)

Mark Anscombe has been managing face-to-face fundraising and donor acquisition at WWF for the last 6+ years where he is responsible for the full end to end donor acquisition program. Having managed the recruitment of over 50,000 regular givers, he has a series of unique perspectives on what he calls “fundraiser-centric” approaches, whereby the fundraiser’s connection and development is the focus of attention. He delivers donor acquisition courses nationwide for the development and delivery of long-term donor retention strategies as well as all aspects of fundraising compliance in line with each states regulatory framework. In addition to working for WWF he also co-chairs the F2F User Group.


Click here for FIA Education terms and conditions