Short Courses – Donor Journey Mapping

Fundraising Institute Australia (FIA) has taken steps to ensure the health and Fundraising Institute Australia (FIA) has taken steps to ensure the health and safety of our course participants, tutors, members and staff. Our courses are offered in 3 formats: online (self-paced), online (tutor-led), and face-to-face with covid safe measures in place consistent with individual States’ guidelines. Please contact with any queries. 

Donor Journey Mapping

Multiple1 DayAdvanced
All statesFace-to-face or online

Course Overview

This one-day course focuses on how fundraising organisations can develop donor journeys for their organisation. Bringing together the principles of customer journeys, you will cover the theory of customer journeys and how they can be used to drive great fundraising outcomes. You will create your own personal and customer journey for your donors and participate in a hands-on construction of a donor/customer journey, working in groups to create an assumptive donor/customer journey map in class.

The course has been updated to make great use of virtual learning tools – instead of post-it notes and flip-charts in the classroom, we will use virtual breakout rooms, shared templates and shared whiteboards via Zoom to work on a donor journey suited to your role and organisation. We will also look at the journey through a number of lenses – the journey during shutdown, and the journey post shutdown – looking at changes in behaviour and potential changes to marketing strategy. 

Click here to download the full course overview

Course dates
Brisbane31 March 2020Registrations are closed
ONLINE13 May 2020Registrations are closed
ONLINE6 August 2020Registrations are closed

*Use your 20% membership renewal discount code for this course.

Prices In-ClassOnline
Professional Member*$660$590
Staff of organisational member*$755$610

Full participation in Donor Journey Mapping is applicable for up to 7.5 continuing education points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.

Meet the presenter

An image of Mike Zeederberg in a blue shirt. He has a beard and is smiling.
Mike Zeederberg
Managing Director

Mike Zeederberg is the Managing Director and Founder of Zuni, a marketing strategy consultancy. Mike has worked in digital marketing for 17 years in agencies in London, Singapore and Australia, and his focus is helping clients to ensure marketing channels deliver the best possible business outcomes.  He has extensive experience in the Not-for-profit sector, with clients and events ranging from The Sydney to Gong ride for the MS Society and Biggest Morning Tea for the Cancer Council through to Mothers Day Classic for Women in Super.


Zuni regularly works with all sizes of business, including NFP’s to assist them in developing their own digital strategy, using a “supported strategy” model that combines education and training with consulting support to create easily implementable plans for using digital. Clients include The Sheppard Centre, Butterfly Foundation, Camp Quality and the Young and Well CRC.

Mike is also a lecturer on digital strategy at UNSW and USyd in their Masters programs, and guest speaks in AGSM’s MBA program. He developed and has delivered ADMA’s digital marketing certificate and digital strategy courses for 15 years, and delivers their customer journey mapping course. He frequently judges digital industry awards, including the AIST’s Awards, and the annual Top 50 CMO awards for CMO Magazine.

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